SGW not working with active subscription

[basra]

I have active SGW (security gatway) till next august 2026, it's was working fine but recently when i test a car with SGW keep loading and then show to me error (Faild to unlock SGW) how to fix this problem?. Also i try with the VPN but also not working

 

[Henri]

2 days ago paid for unlock and all works correcrtly

 

[basra]

2 days ago paid for unlock and all works correcrtly

I paid before 3 months ago now not working. And there is no response from the support !